Medication can only be prescribed when an agency has a licensed doctor of psychiatry on staff and is licensed as a prescribing agency. Oakwood provides therapy services but does not have a doctor of psychiatry on staff to prescribe medication, so we are not able to prescribe medication. If you are looking for a prescriber, you can find that information here.

Insurance benefits can sometimes be confusing and overwhelming, especially when trying to find out about your mental health benefits. At Oakwood Clinical Associates, we will contact your insurance company and attempt to obtain benefits information regarding your mental health benefits. Before your first session, you will receive a phone call from us explaining your benefits so that you know what to expect at your first visit.

Please note that the information you receive regarding your insurance benefits is only the information we obtain on your behalf from your insurance company. We cannot guarantee the accuracy of the information until your claims pay out.

If we are informed by your insurance company that you have an unmet deductible, a co-payment and/or a coinsurance as part of your plan, that amount will be due at the time of service.

We accept many insurances including (but not limited to):

Medicaid HMOs (Molina, Anthem BCBS, and CCHP)

EAPs (Employee Assistance Programs)

and regular health insurances acquired through the Marketplace, yours or your family member’s employer, or private insurance.

Common health insurance plans that we accept (in-network or out-of-network) are Molina, Aetna, Anthem Blue Cross Blue Shield, Cigna, Humana, Magellan, and WEA Trust.

If you don’t see your insurance on this list, that doesn’t mean we don’t accept it. Please call our office to verify whether we take yor insurance. Our friendly office staff will be glad to help you out!

Patient sessions are available Tuesday through Thursday by appointment only.

There is no reception office, so all of our reception is automated. If you need to contact us, please use your patient portal or call our automated phone system and someone will follow up with you.

Each counselor makes their own schedule, so if your counselor does sessions in the evenings or on the weekends, there may be availability for you to schedule at those times.

Individual and family sessions are typically 45 minutes, although 30 and 60 minutes appointments are available as medically necessary.

Group therapy sessions are 60-90 minutes

Your first appointment can take up to 1 hour. When you arrive, please have a seat in our waiting room and check in through your patient portal so that your provider knows you are here. Your provider will greet you in the waiting room and take you to their office for your session.

The length of therapy differs for each person and depends on factors such as the type and severity of the problem, interest and motivation, and the commitment toward problem resolution. Most people are able to achieve what they sought therapy for in 6-20 weekly or bi-weekly sessions.

We keep all your information private and only release or disclose information as you authorize us to in writing. Forms can be signed if you would like us to disclose information to insurance companies, managed care companies, physicians, other healthcare providers, attorneys, etc.

Seeing a counselor for the first time can be intimidating. We want to help you feel as comfortable as possible. Here’s what you can expect when you come:

When you enter our building, you will find a comfortable, spacious waiting room. Please sign in to your patient portal at this time and check in so that your provider knows you are here. If you haven’t signed the paperwork in the patient portal, you can do so at this time. Your provider will then greet you in the waiting room.

If you would like to take a photo tour of our building, click here.

Successful therapy depends on us working as a team toward your goals. To help achieve this:

• Arrive on time for appointments - a set amount of time is reserved for your session.

• Attend sessions as scheduled to optimize your treatment and recovery.

• Make your appointments a priority, only cancel for an emergency such as illness.

• A missed appointment can snowball into many. Some people give up when they do not see results of hit and miss therapy.

• Do not give up even if therapy becomes painful or frustrating; instead, talk with your counselor about it.

• Schedule appointments only as often as needed to achieve your treatment goals.

• Consider affordability in determining the frequency of your appointments.

• Plan ahead so work, other appointments, transportation, and childcare don’t get in the way of attending your appointments.

• Complete homework if assigned.

• Practice skills between sessions.

• Review your treatment goals occasionally.

• Take medication as prescribed.

• Inform your therapist of other healthcare services you are receiving.

• Avoid alcohol and drug use during treatment, especially if you are depressed, taking medication, or being treated for alcohol or drug abuse.

• Attend community support groups as agreed upon in counseling

Telehealth sessions are not appropriate for every client, and not every provider utilizes telehealth. Telehealth sessions are only productive when the client is fully engaged in the session. In order to make the most of a telehealth session:

1. Please be ready with working audio and video. 

2. Connect to ethernet or a strong, private WIFI signal.

3. Make sure you are alone in the room. Put a "do not disturb" sign on the door.

4. Do your best to schedule when you won’t be distracted or disrupted by your children’s (or others’) needs.

5. Avoid public places.

6. Minimize distractions and background noises. 

7. Headphones with a built-in mic are most helpful to avoid sound issues.